Course Overview: This course equips students with the administrative skills needed to handle patient interactions, manage appointment scheduling, and oversee billing and insurance processing, ensuring smooth operations in a healthcare setting.

Demand & Relevance: With the healthcare industry continuing to grow, the demand for organized, efficient front office staff is also increasing. Front office assistants play a critical role in patient satisfaction and the overall functioning of medical facilities.

Job Opportunities: Front office assistants are needed in doctor’s offices, hospitals, dental clinics, rehabilitation centers, and specialty medical practices.

Course Synopsis

This course will prepare students to perform routine administrative duties in medical offices and clinics. Students will be instructed on proper telephone procedures, how to get patients, update and file medical records, fill out insurance forms and handle correspondence. Other topics will include scheduling appointments, arranging hospital admissions, and laboratory services. Various types of office equipment will be covered. This course will cover an extensive list of common medical terminology. Students will learn how to interpret the medical language and related to the medical field. Extensive training of the HIPAA regulations will be provided

The medical front office skills packet uses simulated computerized real life office tasks which will also include various forms currently used in the Doctor’s office.

Upon completion of this course, the student will receive a certificate of completion from Pee Dee Medical Training of LC.